Service scope
Melton Tyre Services provides mobile tyre, wheel and roadside support for cars, vans and trailers up to 3.5T. Attendance is subject to safe access, technician availability and suitable stock or parts.
Customer terms
Terms and conditions
Straightforward information about our service, your responsibilities and what happens during a mobile attendance.
Last updated: 22 August 2026
Vehicle and tyre information
The customer must provide accurate vehicle and tyre information, including registration, tyre size, load and speed ratings, and whether a run-flat or electric-vehicle-specific tyre is required. If incorrect or incomplete information causes an unsuitable attendance, further travel or additional work, an additional charge may apply.
Tyre selection and specification
We fit to manufacturer specification where reliable information is available. If manufacturer information cannot be confirmed, we will fit a suitable like-for-like tyre based on the tyre fitted and the information supplied. A suitable budget tyre is supplied as standard unless the customer requests a premium tyre, which is subject to availability and price.
Condition photographs
We may photograph the vehicle, wheel and surrounding area before and after work. These images provide an objective condition record, support quality control and help prevent or resolve unfounded damage claims.
Wheel nut torque
Wheel fixings are tightened using appropriate procedures. After a wheel has been removed and refitted, the driver is responsible for arranging a wheel nut torque check after 20 miles of driving. Continued vehicle use without this check is at the driver’s responsibility.
Puncture repairs
A puncture will only be repaired when the tyre condition and damage location meet accepted safe-repair criteria. If repair is unsuitable, replacement will be recommended.
Callout charges
Callout charges cover attendance and are separate from tyres, parts and labour unless confirmed otherwise. When two tyres are fitted during the same attendance, only one callout charge applies. Additional attendance caused by incorrect information, unsafe access or a changed location may be chargeable.
Safe working area
The customer must provide a reasonably safe place for work. We may decline or pause work where traffic, ground conditions, vehicle position, weather or other hazards make attendance unsafe.
Customer approval and payment
We will explain the proposed work and charges before proceeding where practicable. Payment is due when the work is completed unless another arrangement has been agreed in writing.
Contact
Questions about these terms can be sent to enquiries@meltontyreservices.co.uk or discussed by calling 07904 572 450.